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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

In 2016, the oil life on my vehicle was at 40% and the oil light came on indicating that the oil levels werelow. I contacted American Honda -Acura Division and I was assigned case # 04925899. I explained whathad happen with the vehicle and I was told to take it to an Acura dealer to have an oil consumption testdone. The Oil consumption test was done at First Acura and they stated that the oil consumptions werenormal. It was hard to believe because the oil life was at 40% and I had a warning light that the oil levelswere low. I continue to monitored this issue and the vehicle is consuming oil for the fact that I have toadd oil after every 2500 miles. In February 2019, I received a notification from Acura AutomobileDivision a “Warranty extension: Engine Oil Consumption Exceeds Client Expectations” Bulletin #19-006(this bulletin explains -to further ensure client satisfaction and confidence, any affected vehicles fromnow until September 1, 2019 will be covered regardless of time in service or mileage. (No indication onthe bulletin # 19-006 that service receipts would be required). On February 22, 2019 I took my vehicle toSpeedcraft Acura for another oil consumption test and I was told to bring the car back after the next1000 miles. On April 1, 2019 I returned to Speedcraft to have the oil levels checked and my vehicle wasconsuming oil. The oil levels were below the low mark and consuming an oil rate of one quart per 498miles. The service advisor named Angelo at Speedcraft Acura had faxed the oil consumption results tothe Acura Division for approval of repair and it was denied instantly due to the fact that they want oilchange receipts which the bulletin does not state that I need to provide. I feel that I am beingdiscriminated against because I don’t have the receipts.

Acura review: Driver side airbags didn't deploy on impact

1.4
Details
So I have a 2004 Acura MDX I WAS IN AN ACCIDENT OVER A WEEK AGO AND I HAD ALL THE RECALLS DONE FOR THE AIRBAGS BUT MY DRIVER SIDE AIRBAGS DIDN'T DEPLOY ONLY THE PASSENGER SIDE AIRBAGS DID. I CALLED THEM ON FRIDAY THEY SAID SOMEONE WOULD CALL ME THIS MORNING MEANING MONDAY. I ASKED QUESTIONS ABOUT WHAT THEY WERE GOING TO BE ABLE TO DO. THE BRAKE SYSTEM DIDN'T EVEN KICK IN TO HELP STOP THE CAR. THANK GO 2 OF MY KIDS WERE SITTING ON THE PASSENGER SIDE WHEN WE WERE IN THE ACCIDENT BUT THE THOUGHT OF my other child Being in the car and sitting behind me scares me
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1 comment
Brandi
#1768710

I spent 10,000.00 on my car in hopes that it would have a good safety rating. And I am not please by it

Review
#1692317 Review #1692317 is a subjective opinion of poster.
Product
2004 Acura Mdx Car
Cons
  • Customer service
Reason of review
Bad quality
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Service

Acura review: RDX 2019 Touch pad, voice recognition and GPS navigator

1.4
Details
I bought RDX 2019 in Jan, it's been almost 10 months now. The Touch pad, voice recognition and GPS navigator is total mess does not work even after replacement of touch pad and update of software multiple times. Open a ticket with customer care, escalated to higher management. Very poor response, I do own a Honda Van, even Honda works well than Acura. I spoke to the customer service higher level, they do not understand at all. I wish i knew this before purchase, would have bought Lexus or Audi. Now i am stuck.
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Review
#1691839 Review #1691839 is a subjective opinion of poster.
Product
2019 Acura Rdx Car
Cons
  • Rdx 2019 touch pad
  • Voice recognition and gps navigator
Reason of review
Poor customer service
Loss
$3500
Preferred solution
Full refund

Acura review: Sucks

1.0
Details
Bad Dct transmission if you ok with a transmission jerking,Slippery and a bad hesitation buy a Acura tlx no matter what year from 2015 to 2017 it’s all the same awful
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Review
#1681886 Review #1681886 is a subjective opinion of poster.
Product
Acura Car
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Acura review in Plantation, Florida: No spare tire or tools

1.5
Details
Acura review - No spare tire or tools
Acura review - No spare tire or tools
Flat tire on Memorial day, found not jack tools or locking tire tool.
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Review
#1543828 Review #1543828 is a subjective opinion of poster.
Product
Acura Car
Reason of review
Not as described/ advertised
2.6
Details
I just turned in a 2016 TLX for a new 2020 TLX I had no choice getting this apple play which I didn't want or need but to get 6 Cylinder AWD with navigation I was told I HAD to get it. I listen to Sirius XM and I NOW found out and if I knew I would have NEVER gotten...
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Review
#1620565 Review #1620565 is a subjective opinion of poster.
2.2
Details
Acura review - Broken cars, even worst customer service
Leased an Acura, 2 weeks ago it happens to have a broken fuel gauge. As me and my wife shared the car, we both assumed the other was fueling the car. Eventually it ran out of fuel and died, have taken it to two dealers and their solution is to set a reminder to fuel it...
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2 comments
Anonymous
#1672884

Mine had the same problem. The dealership changed the instrument cluster.

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Featured
Review
#1401301 Review #1401301 is a subjective opinion of poster.
Product
2018 Acura Ilx Car
Reason of review
Damaged or defective
1.0
Details

Update by user Mar 08

After writing this complaint and notifying the regulatory body that issues recalls on cars, Acura had my car fixed and back to me in less than 24 hours. It took over three months and was going to be even longer but when I threatened and began the process to expose this...

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1 comment
Anonymous
#1739437

I had the same issue on my 2016 MDX

Resolved
Review
#1465642 Review #1465642 is a subjective opinion of poster.
Product
Acura Car
Cons
  • Bad customer service
Reason of review
Damaged or defective
Tags
  • Acura Nightmares

Acura review: 7 hour wait for a tire

I got a flat tire on highway. Had my car towed to nearest Acura dealer Had to rent a hotel. Next day i waited 7 hours for a tire. I will never buy another Acura. A dealer does not keep a tire for the most popular Acura in stock. You people should be ashamed.
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Review
#1508736 Review #1508736 is a subjective opinion of poster.

Acura review: Won't buy another Accura

2.0
Details
Bought an MDX w 60k miles. Had problems with transmission. Turned out to be a known issue w torque converter immediately after purchase. Assume that's why previous owner dumped it. Dealer tried to charge me $600 for software update, but eventually did it for free. Next problem extreme oil consumption. Again, known issue by Accura. I have to go through a hassle to prove it consumes oil at an extreme enough rate for them to do the right thing. Went to different dealership. They lost my appointment. On the phone said they would give me a loaner, then refused when I came in for service, and described a process different than what was described in the warranty extension notice. I have no faith in this vehicle, Accura, or their dealerships.
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Review
#1482097 Review #1482097 is a subjective opinion of poster.

Contact Acura Customer Service

Website:
Mailing Address:
1919 Torrance Blvd. M/S 500-2N7E
Torrance, California 90501-2746
United States
Phone:
(800) 382-2238
All Acura Contacts

Acura Products and Services Reviews

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Acura review in Philadelphia, Pennsylvania: Approaching objects

2.0
Details
5 times with no success In puring rain it sucks to have this crazy loud noise when I break While I appreciate the security system Really have to shut it down when I need it the most
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Review
#1393635 Review #1393635 is a subjective opinion of poster.
Product
2017 Acura Mdx Car