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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

In 2016, the oil life on my vehicle was at 40% and the oil light came on indicating that the oil levels werelow. I contacted American Honda -Acura Division and I was assigned case # 04925899. I explained whathad happen with the vehicle and I was told to take it to an Acura dealer to have an oil consumption testdone. The Oil consumption test was done at First Acura and they stated that the oil consumptions werenormal. It was hard to believe because the oil life was at 40% and I had a warning light that the oil levelswere low. I continue to monitored this issue and the vehicle is consuming oil for the fact that I have toadd oil after every 2500 miles. In February 2019, I received a notification from Acura AutomobileDivision a “Warranty extension: Engine Oil Consumption Exceeds Client Expectations” Bulletin #19-006(this bulletin explains -to further ensure client satisfaction and confidence, any affected vehicles fromnow until September 1, 2019 will be covered regardless of time in service or mileage. (No indication onthe bulletin # 19-006 that service receipts would be required). On February 22, 2019 I took my vehicle toSpeedcraft Acura for another oil consumption test and I was told to bring the car back after the next1000 miles. On April 1, 2019 I returned to Speedcraft to have the oil levels checked and my vehicle wasconsuming oil. The oil levels were below the low mark and consuming an oil rate of one quart per 498miles. The service advisor named Angelo at Speedcraft Acura had faxed the oil consumption results tothe Acura Division for approval of repair and it was denied instantly due to the fact that they want oilchange receipts which the bulletin does not state that I need to provide. I feel that I am beingdiscriminated against because I don’t have the receipts.

Acura in Plantation, Florida - No spare tire or tools

1.5
Details
Acura - No spare tire or tools
Acura - No spare tire or tools
Flat tire on Memorial day, found not jack tools or locking tire tool.
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Review
#1543828 Review #1543828 is a subjective opinion of poster.
Product
Reason of review
Not as described/ advertised
Featured
2.2
Details
Acura - Broken cars, even worst customer service
Leased an Acura, 2 weeks ago it happens to have a broken fuel gauge. As me and my wife shared the car, we both assumed the other was fueling the car. Eventually it ran out of fuel and died, have taken it to two dealers and their solution is to set a reminder to fuel it...
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2 comments
Anonymous
#1672884

Mine had the same problem. The dealership changed the instrument cluster.

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Review
#1401301 Review #1401301 is a subjective opinion of poster.
Reason of review
Damaged or defective
2.0
Details
Having terrible issues with this car - DANGEROUS issues. The anti-collision mitigation system kicks in by itself FOR NO REASON in the middle of the road causing the car to come to a screeching halt. Yesterday I was EXTREMELY close to being rear ended. The poor woman...
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Review
#1621505 Review #1621505 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Acura - Sucks

1.0
Details
Bad Dct transmission if you ok with a transmission jerking,Slippery and a bad hesitation buy a Acura tlx no matter what year from 2015 to 2017 it’s all the same awful
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Review
#1681886 Review #1681886 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Resolved
1.0
Details

Update by user Mar 08

After writing this complaint and notifying the regulatory body that issues recalls on cars, Acura had my car fixed and back to me in less than 24 hours. It took over three months and was going to be even longer but when I threatened and began the process to expose this...

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1 comment
Anonymous
#1739437

I had the same issue on my 2016 MDX

Review
#1465642 Review #1465642 is a subjective opinion of poster.
Product
Cons
  • Bad customer service
Reason of review
Damaged or defective
Tags
  • Acura Nightmares
2.6
Details
I just turned in a 2016 TLX for a new 2020 TLX I had no choice getting this apple play which I didn't want or need but to get 6 Cylinder AWD with navigation I was told I HAD to get it. I listen to Sirius XM and I NOW found out and if I knew I would have NEVER gotten...
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Review
#1620565 Review #1620565 is a subjective opinion of poster.

Acura in Philadelphia, Pennsylvania - Approaching objects

2.0
Details
5 times with no success In puring rain it sucks to have this crazy loud noise when I break While I appreciate the security system Really have to shut it down when I need it the most
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Review
#1393635 Review #1393635 is a subjective opinion of poster.
1.0
Details
My 2018 Acura broke down in Olando Florida (we live in Charleston, SC). Roadside assistance towed it to the nearest dealership in Florida. We now are fighting to get the car back. Acura says the company they contract with (roadside assistance) is responsible for...
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1 comment
Anonymous
#1614563

Had the same crapy issue the acura client relation

Review
#1420158 Review #1420158 is a subjective opinion of poster.
3.5
Details
I purchased a 2018 Acura ILX about 2 months ago. Within the first month my gas gauge was not working properly. I called the dealer and apparently there is a problem with the gauge and the fuel tank needs to be replaced. NONE of this was disclosed at time of purchase. I...
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Review
#1438084 Review #1438084 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$27000
Preferred solution
Let the company propose a solution
Tags
  • Impossible To Get Help

Contact Acura Customer Service

Mailing Address:
Acura Client Services
1919 Torrance Blvd. M/S 500-2N7E
Torrance, California 90501-2746
United States
Phone:
(800) 382-2238
All Acura Contacts

Acura - 7 hour wait for a tire

I got a flat tire on highway. Had my car towed to nearest Acura dealer Had to rent a hotel. Next day i waited 7 hours for a tire. I will never buy another Acura. A dealer does not keep a tire for the most popular Acura in stock. You people should be ashamed.
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Review
#1508736 Review #1508736 is a subjective opinion of poster.