21001 State Route 739, Raymond, OH 43067
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In 2016, the oil life on my vehicle was at 40% and the oil light came on indicating that the oil levels were

low. I contacted American Honda -Acura Division and I was assigned case # 04925899. I explained what

had happen with the vehicle and I was told to take it to an Acura dealer to have an oil consumption test

done. The Oil consumption test was done at First Acura and they stated that the oil consumptions were

normal. It was hard to believe because the oil life was at 40% and I had a warning light that the oil levels

were low. I continue to monitored this issue and the vehicle is consuming oil for the fact that I have to

add oil after every 2500 miles. In February 2019, I received a notification from Acura Automobile

Division a “Warranty extension: Engine Oil Consumption Exceeds Client Expectations” Bulletin #19-006

(this bulletin explains -to further ensure client satisfaction and confidence, any affected vehicles from

now until September 1, 2019 will be covered regardless of time in service or mileage. (No indication on

the bulletin # 19-006 that service receipts would be required). On February 22, 2019 I took my vehicle to

Speedcraft Acura for another oil consumption test and I was told to bring the car back after the next

1000 miles. On April 1, 2019 I returned to Speedcraft to have the oil levels checked and my vehicle was

consuming oil. The oil levels were below the low mark and consuming an oil rate of one quart per 498

miles. The service advisor named Angelo at Speedcraft Acura had faxed the oil consumption results to

the Acura Division for approval of repair and it was denied instantly due to the fact that they want oil

change receipts which the bulletin does not state that I need to provide. I feel that I am being

discriminated against because I don’t have the receipts.

Product or Service Mentioned: Acura Car Repair.

Reason of review: Poor customer service.

Monetary Loss: $7000.

Preferred solution: Let the company propose a solution.

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NegativeJackdaw
#1697259

They still trying to stiff me for 800 dollars for oil pump sealsstill got me for 800$ for oil pump seals that im gonna fight

Anonymous
#1697257

I got lucky and got mines from auto zone