In 2016, the oil life on my vehicle was at 40% and the oil light came on indicating that the oil levels were
low. I contacted American Honda -Acura Division and I was assigned case # 04925899. I explained what
had happen with the vehicle and I was told to take it to an Acura dealer to have an oil consumption test
done. The Oil consumption test was done at First Acura and they stated that the oil consumptions were
normal. It was hard to believe because the oil life was at 40% and I had a warning light that the oil levels
were low. I continue to monitored this issue and the vehicle is consuming oil for the fact that I have to
add oil after every 2500 miles. In February 2019, I received a notification from Acura Automobile
Division a “Warranty extension: Engine Oil Consumption Exceeds Client Expectations” Bulletin #19-006
(this bulletin explains -to further ensure client satisfaction and confidence, any affected vehicles from
now until September 1, 2019 will be covered regardless of time in service or mileage. (No indication on
the bulletin # 19-006 that service receipts would be required). On February 22, 2019 I took my vehicle to
Speedcraft Acura for another oil consumption test and I was told to bring the car back after the next
1000 miles. On April 1, 2019 I returned to Speedcraft to have the oil levels checked and my vehicle was
consuming oil. The oil levels were below the low mark and consuming an oil rate of one quart per 498
miles. The service advisor named Angelo at Speedcraft Acura had faxed the oil consumption results to
the Acura Division for approval of repair and it was denied instantly due to the fact that they want oil
change receipts which the bulletin does not state that I need to provide. I feel that I am being
discriminated against because I don’t have the receipts.
Product or Service Mentioned: Acura Car Repair.
Reason of review: Poor customer service.
Monetary Loss: $7000.
Preferred solution: Let the company propose a solution.