I own a 2013 Acura MDX, bought on Dec 17 2013, the car was making some noises that was coming from the engine on 2/13/13, i got it towed to the dealership. 2 days later i received a call telling me that the engine needs to be replaced and that the cost would be out of my pocket, $10,480.
The said that the engine was at one point deprived of oil and it caused engine failure. I don't understand how a brand new car can be deprived of oil, and how they can automatically point the finger at me. They aren't telling me how this could've happened other than saying I should've done regular service to it. Well the car is only 5600 miles, what service would possibly be needed?
I did an oil change at 5000 miles, and the oil level was perfectly fine. I called Acura corporate and they also said that they stand behind the dealers decision and would not send out anyone to check the legitimacy of the claims made by the dealer.
Product or Service Mentioned: Acura Car.
Monetary Loss: $10480.